At Fofreso, we are committed to customer satisfaction and aim to provide a hassle-free shopping experience. Below is our return and refund policy, ensuring clarity and fairness.
Return & Exchange Policy
We accept returns and exchanges for both defective and non-defective products within 30 days of receipt. To qualify:
✅ Items must be unused and in their original packaging.
✅ Proof of purchase (e.g., order number) is required.
To request a return or exchange, contact us at [email protected] with:
- Order number.
- Reason for return/exchange.
- Supporting images (if applicable).
Once approved, we will provide return instructions.
Return Shipping:
- Defective or incorrect items: We cover return shipping costs.
- Other returns (e.g., change of mind, exchange for a different item): Customers are responsible for return shipping.
Exchanges:
- We accept exchanges for both defective and non-defective products within 30 days of receipt.
- If you wish to exchange an item, follow the return process first.
- Once we receive and inspect the returned item, we will process the exchange and ship the replacement product.
Exchange Shipping Costs:
- Defective or incorrect items: We cover the return and replacement shipping costs.
- Other exchanges (e.g., change of mind, different item selection): Customers are responsible for return and new shipping fees.
- If the desired exchange item is unavailable, a refund will be issued instead.
For any exchange inquiries, please contact [email protected].
Refund Policy
Once we receive and inspect the returned item:
✔ Approved refunds will be processed within 3-5 business days.
✔ The refund will be credited to the original payment method.
Late or Missing Refunds:
- Check your bank or credit card statement.
- Contact your financial institution for processing details.
- If unresolved, email us at [email protected].
For any questions, feel free to contact [email protected]. We’re here to assist you!