Welcome to Fofreso’s FAQ page. Below you’ll find answers to common questions about orders, shipping, payments, returns, and more.
Orders & Shipping
Q: How long does order processing take?
A: We process orders within 1–3 business days after payment confirmation. During peak seasons, it may take longer, but we’ll notify you by email if delays occur.
Q: Do you ship internationally?
A: At this time, we ship only within the United States.
Q: How can I track my order?
A: Once your package ships, you’ll receive a tracking number by email. You can track it directly on the carrier’s website.
Returns & Refunds
Q: What is your return policy?
A: You may request a return within 28 days of receiving your order. Items must be unused, unwashed, and in original condition with all labels and packaging.
Q: Are there items that cannot be returned?
A: Yes. Customized products, clearance items, and products showing wear or damage cannot be returned. See our full Return & Refund Policy for details.
Q: How do I request a refund?
A: Contact us at support@fofreso.com with your order number. Refunds are usually processed within 4–9 business days back to your original payment method.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal. All payments must be in USD.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted with SSL technology. We never store your full card details on our servers.
Q: When will I see my refund?
A: Refunds typically appear in your account within 4–9 business days, depending on your bank or payment provider.
Account & Privacy
Q: Do I need an account to place an order?
A: No. You can checkout as a guest, but creating an account helps you track orders and save details for faster checkout.
Q: How do you protect my personal data?
A: We protect your data with SSL encryption, restricted access, and regular audits. For more details, see our Privacy Policy.
Q: How can I unsubscribe from emails?
A: Each promotional email includes an unsubscribe link. You can also contact us at support@fofreso.com to update your preferences.
Product Information
Q: Are product colors accurate?
A: We try to display colors as accurately as possible. However, actual colors may vary slightly due to monitor settings.
Q: Do you offer product customization?
A: Currently, we do not offer customization unless specifically stated in the product description.
Q: What if an item is out of stock?
A: If a product is out of stock, you can check back later or contact us for restock updates.
Customer Support
Q: How do I contact customer service?
A: You can reach us by:
- Email: support@fofreso.com
- Phone: (+1) 678-851-9743
- Address: 4390 Sunflower Cir, Cumming, GA 30040, United States
- Working Hours: 9AM-5PM (Monday-Friday)