At Fofreso, we want to ensure your shopping experience is clear, simple, and worry-free. Below are the answers to our most common customer questions.
🛒 Ordering
1. How do I place an order?
To place an order, simply browse our collections, choose your favorite items, and add them to your cart. After that, proceed to checkout, enter your shipping and payment details, review your order, and click “Place Order” to complete the purchase.
2. Can I make changes after placing an order?
Yes, but only if your order hasn’t been processed yet. Please contact us as soon as possible at support@fofreso.com.
If you need to exchange an item, follow our Return & Refund Policy. Once we receive your returned item and approve it, we’ll send a replacement. If it’s unavailable, we’ll issue a full refund.
3. Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping or gift message options.
🚚 Shipping
1. Where do your orders ship from?
We ship all orders from the United States.
2. How long will it take to receive my order?
We typically process orders within 1–3 business days. After that, delivery takes about 4–7 business days.
3. Do you charge for shipping?
No. We offer free standard shipping on all U.S. orders.
4. Can I choose faster shipping?
Unfortunately, we do not offer expedited shipping at this time.
5. Do you offer international shipping?
Right now, we only ship within the United States.
🔁 Returns & Refunds
1. What is your return policy?
You can return items within 30 days of delivery. All returned products must be unused, in their original condition, and packed in the original packaging.
2. How do I return a product?
Simply email us at support@fofreso.com with your order number and the reason for the return. We’ll guide you through the process.
3. When will I get my refund?
We issue refunds within 3–5 business days after approving your returned item.
4. Who covers the return shipping cost?
Customers are responsible for return shipping unless the product is defective or we sent the wrong item.
❌ Cancellations
1. Can I cancel my order?
Yes. To cancel an order, email us at support@fofreso.com within 24 hours of placing it. Include your order number and reason for cancellation.
2. What if the order has already shipped?
Once your order ships, we cannot cancel it. However, you may still return it within 30 days for a refund.
💳 Payment
1. What payment methods do you accept?
We currently accept:
- Visa
- MasterCard
- American Express
- JCB
- Diners Club
- Discover
- PayPal
2. Can I apply a discount after placing the order?
No. Discounts must be applied during checkout. Unfortunately, we cannot apply promotions retroactively.
📩 Need More Help?
If your question isn’t listed above, feel free to contact us.
Email: support@fofreso.com
We’re always happy to assist and ensure your experience with Fofreso is smooth and satisfying.