Ordering
1. How can I place an order on Fofreso?
To place an order, browse our product selection and add your desired items to your cart. Proceed to the checkout page to provide your shipping and payment information. After reviewing your order, click the “Place Order” button to complete your purchase.
2. Is it possible to make changes to my order after it has been placed?
If you need to exchange an item, you can follow our Return & Exchange Policy:
For exchanges, please initiate a return request first. Once we receive and inspect the returned item, we will process the exchange and ship the replacement product.
If the requested exchange item is unavailable, a refund will be issued instead.
3. Do you provide gift wrapping or gift messages?
Currently, we do not offer gift wrapping or gift message services.
Shipping
1. Where do you ship from?
All products are shipped from the United States.
2. How long does it take for my order to ship?
Processing takes 0-3 business days, and delivery is expected within 4-5 business days after shipping.
3. How much does shipping cost?
We offer free shipping on all orders within the United States.
4. Do you offer expedited shipping options?
At this time, expedited shipping options are unavailable.
5. Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds
1. What is your return policy?
We accept returns within 30 days of the purchase date. Items must be unused, in their original condition, and in the original packaging.
2. How can I initiate a return?
To start a return, email us at [email protected] with your order number and the reason for the return. We will provide further instructions.
3. What is your refund policy?
Refunds are issued to the original payment method used at purchase. Refund processing takes 3-5 business days after approval.
4. Do you cover the cost of return shipping?
Customers are responsible for return shipping costs. We do not cover return shipping fees.
Cancellation
1. Can I cancel my order?
You can cancel your order within 24 hours of placing it. Email [email protected] with your order number and reason for cancellation.
2. What if my order has already shipped?
If your order has shipped, we cannot cancel it. However, you may return the item within 30 days for a refund.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card, and PayPal.
2. Do you offer discounts after the order is placed?
No, discounts must be applied at the time of purchase. We do not offer discounts retroactively.
For further assistance, please contact us at [email protected].