At Fofreso, we understand that there may be situations where you need to cancel or modify an order. Our cancellation policy is designed to provide flexibility for our customers while maintaining efficient inventory and shipping operations.
1. Cancelling an Order
If you need to cancel an order, please contact us at [email protected] as soon as possible.
- Before Processing: Orders that have not been processed can be canceled for a full refund.
- After Processing: If the order has already been shipped, cancellation is no longer possible, and you will need to follow our return policy to request a refund.
For shipped orders, return shipping costs are the responsibility of the customer. Please note that original shipping costs are non-refundable, and return shipping costs will be deducted from your refund.
2. Pre-Order Cancellation
- Pre-orders can be canceled at any time before the item has been shipped.
- In cases where the pre-ordered item becomes unavailable, we will notify you promptly and issue a full refund.
3. Cancellation Due to Product Unavailability
If a product becomes unavailable after you’ve placed an order, we will notify you promptly and cancel the order. If you’ve already been charged, a full refund will be issued.
4. Cancellation Due to Pricing Error
In the event of a pricing error on our website, we reserve the right to cancel any orders placed for the incorrectly priced item(s). If this occurs, you will be notified, and a full refund will be issued.
5. Cancellation Due to Suspected Fraud
We take fraudulent activity seriously and reserve the right to cancel any orders we suspect to be fraudulent. If an order is canceled due to suspected fraud, we will notify you promptly and issue a full refund.
6. Changing an Order
If you need to make changes to an order, please contact us at [email protected] immediately.
- Before Processing: If the order hasn’t been processed, we may be able to accommodate changes.
- After Processing: Once the order has been processed or shipped, changes are no longer possible, and you will need to follow our return policy to make modifications.
7. Fofreso-Initiated Cancellations
We reserve the right to cancel orders for reasons such as:
- Product availability.
- Pricing errors.
- Suspected fraud or violation of our policies.
In such cases, we will notify you promptly and issue a full refund.
Contact Us
For cancellation or order modification requests, please reach out to us at:
Email: [email protected]
Our goal is to ensure a smooth shopping experience while providing transparency and maintaining the highest standards of service.