At Fofreso, we know that plans can change. That’s why we offer a clear and fair order cancellation policy to support your needs. This page outlines the conditions under which you can cancel, modify, or update your order.
1. How to Cancel Your Order
You can request an order cancellation within 24 hours of purchase.
To do so, please email us at support@fofreso.com with your order number.
- Before order processing: We’ll cancel the order and issue a full refund.
- After order processing or shipment: We are unable to cancel the order. However, you may return the item under our Return & Refund Policy.
Note: If the order has shipped, customers are responsible for return shipping. Original shipping fees (if any) are non-refundable.
2. Pre-Orders
You may cancel any pre-order before it is processed or shipped.
If a pre-ordered item becomes unavailable, we will notify you immediately and process a full refund.
3. Out-of-Stock Products
If you place an order and the product becomes unavailable:
- We’ll inform you right away.
- Your order will be canceled, and you will receive a full refund.
4. Pricing or Listing Errors
In rare cases, pricing or listing errors may occur. We reserve the right to cancel any order placed under incorrect pricing.
If this happens:
- We will contact you via email.
- A full refund will be processed immediately.
5. Fraud Prevention
To protect our customers, we monitor all transactions for suspicious activity.
- If we detect potential fraud, we may cancel the order.
- We’ll notify you and issue a full refund in such cases.
6. Modifying Your Order
Need to make changes? Contact us at support@fofreso.com as soon as possible.
- Before order processing: We may be able to update your items or shipping details.
- After processing or shipment: We cannot make changes, but you can return the item once received.
7. Cancellations by Fofreso
We may cancel orders in the following cases:
- Product is out of stock
- Listing or pricing errors
- Suspected fraud or policy violations
In every case, you’ll be notified and fully refunded.
Need Help?
Our support team is here for you.
Email: support@fofreso.com
We aim to make every order smooth, flexible, and secure.