At Fofreso, we understand that plans may change. This Cancellation Policy outlines the terms under which orders placed on https://fofreso.com (“Site”) can be canceled or modified. By placing an order, you agree to the following terms.
1. Order Cancellations
To cancel an order, please contact us at [email protected] within 24 hours of purchase.
- Before Processing: Orders that have not yet been processed can be canceled for a full refund.
- After Processing or Shipment: If your order has already been processed or shipped, it can no longer be canceled. In this case, you may request a return according to our Return & Refund Policy.
If the order has shipped, return shipping costs are the responsibility of the customer. Original shipping charges (if any) are non-refundable.
2. Pre-Order Cancellations
You may cancel a pre-order at any time before the item is processed or shipped.
If a pre-ordered item becomes unavailable, we will notify you and issue a full refund.
3. Product Unavailability
If a product becomes unavailable after your order has been placed, we will:
- Notify you promptly
- Cancel the order and issue a full refund if you have already been charged
4. Pricing Errors
In the event of a pricing error on our website, we reserve the right to cancel any orders placed for products listed incorrectly. If this occurs:
- You will be notified
- A full refund will be provided
5. Suspected Fraud
To protect our customers, we reserve the right to cancel any order we suspect may be fraudulent or in violation of our policies. If your order is canceled for this reason:
- You will be notified
- A full refund will be issued
6. Order Modifications
If you need to modify an existing order (e.g., change items or shipping details), please contact us immediately:
- Before Processing: We may be able to accommodate your request.
- After Processing: Once an order has been processed or shipped, changes can no longer be made. You may still return the item in accordance with our return policy.
7. Cancellations by Fofreso
We reserve the right to cancel orders in the following situations:
- Product is out of stock
- Pricing or listing error
- Suspected fraud or policy violations
In all such cases, you will be notified, and a full refund will be issued.
Contact
For order cancellations, changes, or questions, please contact us at:
Email: [email protected]
We strive to make every shopping experience seamless, transparent, and fair. Thank you for choosing Fofreso.