At Fofreso, your satisfaction matters to us. That’s why we’ve made our return and refund process simple, clear, and fair. Below is everything you need to know.
1. Eligibility for Returns
You can return or exchange any product within 30 days of delivery.
To qualify:
- The item must be unused and in its original packaging.
- You must provide proof of purchase (e.g., order number or receipt).
To begin your return, simply send us an email at support@fofreso.com with:
- Your order number
- A short explanation
- Photos (if the item was damaged or incorrect)
Once approved, we will send you return instructions.
2. Return & Exchange Shipping Costs
We aim to make returns easy, but shipping costs vary based on the situation:
- For defective or incorrect items: We’ll cover the shipping both ways.
- For other reasons (like a change of mind): You’ll cover the return shipping.
3. Exchange Process
Want to exchange your item? No problem.
After we receive your return and confirm it meets our conditions:
- We will ship out the new item.
- If the item is no longer available, you’ll receive a full refund instead.
Please note:
- Return and replacement shipping are free for defective or wrong items.
- Otherwise, shipping costs are your responsibility.
4. Refund Process
After inspecting your returned item:
- We process approved refunds within 3–5 business days.
- The money is returned to your original payment method.
5. Haven’t Received Your Refund?
Here’s what to do:
- Check your bank or credit card account.
- Contact your payment provider. Some banks may delay postings.
- Still not refunded? Reach out to us at support@fofreso.com.
6. Need Help?
We’re here to support you!
Questions? Email us anytime: support@fofreso.com