At Fofreso, we are committed to providing a smooth and transparent shopping experience. This Return & Refund Policy outlines your rights and responsibilities when requesting a return, exchange, or refund for orders placed on https://fofreso.com (“Site”).
1. Return & Exchange Policy
We accept returns and exchanges within 30 days of receipt for both defective and non-defective items.
To qualify for a return or exchange:
- Items must be unused and in their original packaging
- A valid proof of purchase (such as your order number) is required
To initiate a return or exchange, contact us at [email protected] with the following:
- Your order number
- The reason for return or exchange
- Photos or documentation if the item is damaged, defective, or incorrect
Once your request is approved, we will provide return instructions.
Return Shipping Costs
- Defective or incorrect items: We cover return shipping.
- Other returns (e.g., change of mind): Customers are responsible for return shipping fees.
2. Exchange Policy
We offer exchanges for both defective and non-defective items within 30 days of receipt.
To request an exchange:
- Follow the same return process outlined above
- After we receive and inspect the item, we will ship the replacement product
Exchange Shipping Costs
- Defective or incorrect items: We cover return and replacement shipping.
- Other exchanges: Customers are responsible for both return and new shipping fees
If the requested item is no longer available, a refund will be issued instead.
3. Refund Policy
After your return is received and inspected:
- Approved refunds will be processed within 3–5 business days
- Refunds are issued to the original payment method
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank or credit card statement
- Contact your financial institution for processing details
- If the issue persists, email us at [email protected]
If you have any questions about returns, exchanges, or refunds, feel free to reach out to us. We’re here to help at [email protected].